Rent increase 2025/26

The rent should be paid on Monday for the week ahead. If you do not do this, your account will be in debt and we will send you arrears letters.

If you pay your rent monthly, your rent should be paid one month in advance.

Our preferred payment method is by Direct Debit. You can set this up at myhomeonline. Alternatively you can download a form from our website www.emh.co.uk or call us on 0300 123 6000 to set one up over the phone.

You can now download an app to your tablet, PC, or smartphone from the app store. Search for allpay and download the app. You will be able to set up a payment facility using your reference number from the allpay payment card together with your debit or credit card. For more information check out the allpay website at www.allpay.net/the_ allpay_app

Pay at www.allpay.net

Pay online using your debit or credit card on the allpay website. You will need to follow the onscreen instructions and have your swipe card numbers to hand.

If you have access to your bank or building society account using a PC you can choose to pay your bill using home banking.

Please quote our bank account sort code 20-25-93, account number 10476021 and your customer reference number. If you do not quote your customer reference number when setting up your payment, credit to your account will be delayed.

Yes.  You can use your Allpay swipe card anywhere you see these logos.

Call us on 0300 123 6000 using our 24-hour automated payment line, using your debit or credit card, quoting your rent reference numbers from your allpay swipe card

You don’t need to worry; your Direct Debit will be adjusted automatically by our Income team – you don’t have to do anything.

Yes, you will need to adjust your standing order. You will need to work out your updated payment amount based on your new rent and service charges. If you would like help to work this out, please contact our Income team who will be happy to help you.

You will need to let the DWP know that your rent has increased, if you don’t let them know they will continue paying last year’s rent amount

- You can log into your UC account as normal via the UC website: www.gov.uk/sign-in-universal-credit
- Click on the ‘To-do list’ tab. 
- Click on ‘Confirm your housing costs’ and provide the new charges for your property. You will have received a letter from us informing you of your new charges.

If you are unsure, please contact your Income Officer who will be able to confirm the charges.

When you have completed the ‘to-do’ there should be an entry in your journal confirming this.

Please complete your rental increase via the to-do list and not from the ‘report a change’ tab.

Please only update your journal on or in the day or two after the date of the rent increase

If you are currently receiving Housing Benefit which emh receive direct, you do not need to do anything.

Your entitlement will be automatically updated. You should receive confirmation from your Local Authority .

If you receive your Housing Benefit directly, you should inform your Local Authority of the new charges.

You can arrange for your Housing Benefit to be paid directly to us.  Please contact us by e-mail: customerservices@emh.co.uk or call us on 0300 123 6000 to arrange this.

If your Housing Benefit is not enough to cover all of your rent, you'll need to make up the difference by an alternative payment method.

If you have a query in relation to your 2025/26 service charge, please contact us by 14 March 2025 so that we can investigate your concerns.

We will respond to your query within 28 days of receipt. You can either complete the rent and service charge query form via Myhomeonline or email:rentandservicechargequeries@emh.co.uk.

Please include your name, address, contact details and the nature of your query.

We provide a breakdown of how the rent money is spent in our Annual Report to Residents, which we publish annually. You can view the Annual Report to Residents here.

If you are struggling to pay your rent, please talk to us. We are here to help. We have our own Money Matters team.

They can provide help and support to increase your income and reduce your expenditure. They can also signpost you to organisations who offer free, independent money and debt advice.

If you would like to speak to a member of our Money Matters team, please contact us via MyHomeOnline, email moneymatters@emh.co.uk or call 0300 123 6000.

If you are struggling to pay your rent or service charge there may be other organisations that can offer you advice and support.  Please see the document below for further details.