Contact us

Email our Customer Services Centre:

What does our Customer Services Centre offer?

Did you know you can find the answers to your most frequently asked questions on the website?

You can also manage your account, report a repair and change your contact details online via myhomeonline.

We are here to help you on all matters relating to your home and community.

Our Customer Services team are trained to deal with all of your queries. They will listen to you and try to find a solution there and then.

Our services include:

  • general enquiries
  • basic housing advice
  • repair requests and repairs questions
  • arranging to pay rent arrears and rent arrears questions
  • rent and service charge account enquiries
  • rent statement requests
  • payment card requests
  • reporting problems about new properties
  • transferring your call to other departments
  • setting up Direct Debit payments


All calls are monitored and recorded for quality and security.

Media enquiries

For media enquiries please contact the emh group Communications team.

Follow us on social media

You can contact us in a number of ways:

  • Submit our online form
  • Email us at:
  • Call us on: 0300 123 6000
  • Write to us at:
    Customer Services, Emh, Memorial House, Stenson Road, Coalville, Leicestershire, LE67 4JP
  • Text us on 07860 024523 to access information and support.

    You can text us on 07860 024523 to access information and support:

    • just text the word ‘Bal’ or ‘Balance’ and your account balance will be automatically sent back to you straight away
    • or text the word ‘Callback’ and a member of our Customer Services team will ring you back

    When a repair has been completed, we will send you a text asking for feedback on your satisfaction with the service.

    You may also receive a text after calling our Customer Services team, as we also use text messaging to survey customer satisfaction with our Customer Services agents.

    If however you no longer wish to receive text surveys, the text will include information on how to opt out.