Resident involvement
Join us and make a real difference
Our residents are at the heart of what we do at emh, and involving you helps us to improve and adapt the services we offer. Our approach to resident engagement ensures that we:
- Consult with residents, listen to their views and act on them.
- Give residents the opportunity to influence policies, strategy, procedures and services.
- Ensure all of our residents have equal access to get involved.
Involving and being accountable to residents helps to build trust in emh as a landlord, and means residents are engaged with us and the work we do. Other benefits to emh include:
- It’s good for our business; studies have shown that there is a correlation between involving
residents and improving performance.
- Reduced costs with service improvements.
- It generates a social dividend and community benefits.
- We meet our regulatory requirements to allow residents the opportunity to shape our
service, scrutinise the services we deliver, monitor our performance and ensure we carry out improvements where we need to.
If you’re interested in joining any of the groups or would like more information, please email customervoiceteam@emh.co.uk
What we need from you:
To join any of our groups, you must be a current resident of emh, either as a tenant, leaseholder or shared owner. Each group requires different levels of time commitment and skills, but to join any of these groups you need to be committed to acting and thinking about what is best for emh and its residents.
What you can expect from us:
In return, we’ll provide you with appropriate training for the role or group you join, and will help to develop your skills and knowledge. We will also offer ongoing support to help you be effectively involved, and tell you how services have developed as a result of your involvement. You will be reimbursed for any out-of-pocket expenses for you attending meetings or participating in events in line with our Resident Involvement Expenses policy.