New gas contractor from 1 April 2024

We're pleased to let you know that from 1 April 2024, Phoenix Gas Services will be taking over as our annual gas safety check and gas repairs and maintenance contractor.

Introducing Phoenix Gas Services

Phoenix Gas Services will be responsible for:

  • Annual safety checks of gas boilers and gas appliances
  • Repair and maintenance of gas boilers and gas appliances
  • Installation of new gas heating systems

Why Phoenix Gas Services?

We’ve chosen Phoenix following a thorough procurement process.

From customer feedback, we know our new gas contractor needs to have a greater focus on customer service and communication, as well as having highly-trained engineers who can fix the issues – all of which Phoenix can deliver.

What happens now?

There shouldn’t be any disruption to our customers. We’re working with Phoenix to be ready for them to start on Monday 1 April.

In the meantime, Liberty Gas will continue to carry out gas repairs and annual gas safety checks. If you need to report a gas repair, please contact our Customer Service Centre as normal.

From 1 April, Phoenix will be responding to repairs and carrying out annual gas safety checks, so you’ll start to see their vans and team in your neighbourhood.

We’ve started sending letters to all our customers with gas appliances that contains more information about Phoenix and how they’ll be working with us.

We’re looking forward to working with the team at Phoenix Gas Services to deliver an efficient service for our customers.