We know that anti-social behaviour (ASB) can cause a great deal of distress, which is why we are committed to helping to try and keep our neighbourhoods free from ASB. We will do all we can to help you with your complaint. We use a variety of methods to resolve ASB, and it is important to realise that not all action will lead to eviction.
Types of Anti-social Behaviour
The following list gives the main examples of behaviour that is considered to be ASB (this list is not exhaustive):
How to report anti-social behaviour
Reports of anti-social behaviour can be made in the following ways:
- Online on your myhomeonline account
- Contacting our customer service team by e-mail at: firstname.lastname@example.org or by phone: 0300 123 6000
- Reports can be made by a third party for example, local councillor, MP or social worker however please be aware that we will usually need authority from you to speak to them.
Remember, sometimes talking with your neighbour about their actions can help resolve a situation. If it doesn’t, or you don’t feel able to discuss it with them, we are always here to help.
Government Guidance: Help with anti-social behaviour for social housing tenants
The Government have recently released guidance which clarifies the roles of the agencies responsible for tackling anti-social behaviour and the help and support available for tenants. You can view this guidance here.
The Community Trigger
The Anti-social Behaviour, Crime and Policing Act 2014 requires statutory agencies, including us, to work together to tackle ASB.
The Community Trigger gives victims of anti-social behaviour the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.
The Community Trigger is also known as an Anti-Social Behaviour Case Review. The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.