Charley Gibbons, Group Chief Executive
Charley was appointed Group Chief Executive in November 2025, bringing a wealth of leadership experience and a deep commitment to social impact.
Before stepping into this role, he served as emh’s Executive Director for Housing, where he led transformative initiatives to enhance customer experience, resulting in a marked rise in satisfaction across our services.
Prior to joining emh in 2024, Charley was Director of Customer Experience at Orbit Housing, and previously held the position of Chief Executive at Citizens Advice Coventry. His career reflects a dedication to empowering communities and improving lives through accessible housing, outstanding service delivery, and a high-performing organisational culture.
Driven by values of fairness, opportunity, and inclusion, Charley has championed national campaigns addressing child poverty and advancing energy efficiency in UK social housing.
Chris Jones, Chief Operating Officer/Consumer Standards Lead
Chris is driven by a deep commitment to ensuring everyone has access to well-built, affordable homes that form the foundation of a better life. Since joining emh in 2018 as Executive Director of Development, he has championed the creation of homes that people are proud to live in, homes that support wellbeing, stability, and opportunity.
In November 2025, Chris stepped into the role of Chief Operating Officer, expanding his leadership to include property services, communities, and customer relationships, while continuing to lead the development function. Chris is the Consumer Regulation Lead for emh.
Chris has played a pivotal role in emh’s Strategic Partnership with Homes England, delivering multi-tenure developments that meet diverse needs across the region. He is passionate about working collaboratively with residents and partners to shape thriving neighbourhoods. As a key figure in the Quantum Development Partnership, Chris advocates for increased investment in the East Midlands, pushing for long-term solutions to the housing crisis.
Joanne Tilley, Executive Director – Corporate Services
Jo’s commitment to promoting social inclusion and affordable housing dates back to her mid-teens. She started her career as a local government graduate housing management trainee, and now oversees emh’s governance, strategy and research, people, learning and development, health and safety and communications. Jo is Co-chair of the National Housing Federation Governance Forum, a board Member for Midlands Rural Housing, and trustee of a regional charity. She is a Chartered Member of the Institute of Housing and has an MBA from Birmingham Business School.
Geoff Clarke, Executive Director – Finance
Geoff has been in social housing since 1994. He’s worked on large scale voluntary transfers of council homes to housing associations and with Arm’s Length Management Organisations (ALMOs). He has extensive experience of negotiating private finance deals, risk management and continuous performance improvement.
Ruth Jennings, Executive Director – Care
Ruth has worked in social housing for over 30 years, predominantly in care and support services. Her experience includes managing registered services and developing strategy. She has delivered a variety of commissioned and non-commissioned services ranging from registered personal care for people in later life or with complex physical disabilities, to housing-related support for asylum seekers and people experiencing domestic violence, homelessness and mental ill health.
“With a strong executive team around me, exceptional staff and an involved resident body who are now influencing our work at every level, I’m excited about what the future will hold. Our existing strong joint ambitions of achieving C1, of an ever-improving customer experience and partnership work to tackle issues of inequality remain my immediate priorities, with a commitment to ensuring every interaction focuses on what matters most to our customers."
Charley Gibbons, Group Chief Executive