We know how important it is to have clear, reliable information at your fingertips.
We’ve brought all our key handbooks, policies and guidance together into one convenient place. See the links below for documents to help you feel confident, supported and informed.
Anti-social behaviour - easy-read policy
Compensation policy easy-read compensation policy
Domestic abuse policy easy-read domestic abuse policy
Hate crime policy easy-read hate crime policy
Lettings policy easy-read lettings policy
Neighbourhood and Estates policy
Pest policy easy-read pest policy
Repairs and maintenance policy
Social tenants access to information requirements (STAIRs) policy
All our corporate publications are listed here, please take a look
This guide explains how repairs to your home work, including what we’re responsible for, what you need to look after, how to report a repair, and what you can expect from our repairs service.
This policy explains how emh manages repairs and maintenance, including our legal responsibilities, how we prioritise and deliver repairs, and how we monitor and improve our service.
Disposals strategy
This strategy explains how emh will sell or dispose of homes and other properties over the next five years.