We know how important it is to have clear, reliable information at your fingertips.
We’ve brought all our key handbooks, policies and guidance together into one convenient place. See the links below for documents to help you feel confident, supported and informed.
All our corporate publications are listed here, please take a look
This guide explains how repairs to your home work, including what we’re responsible for, what you need to look after, how to report a repair, and what you can expect from our repairs service.
This policy explains how emh manages repairs and maintenance, including our legal responsibilities, how we prioritise and deliver repairs, and how we monitor and improve our service.
This easy-read guide explains how emh looks after homes, including how repairs and maintenance are managed, what customers and emh are responsible for, and what to expect from our service.
Disposals strategy
This strategy explains how emh will sell or dispose of homes and other properties over the next five years.