Contact us

other 02

How can we help you?

  • Compliments and suggestions

    We value your views and comments

    Your feedback helps us improve our services.

    Please let us know if you have any suggestions. We also like to hear compliments too, so please get in touch to share your positive views.

    How do I make a compliment or suggestion?

    Online: Compliment or suggestion feedback form.

  • Complaints

    We recognise that we do not always get it right

    When our services do not live up to your expectations we want you to let us know about it.

    Your complaints helps us improve our services.

    Who can complain?

    Anyone who uses, seeks to use, or is affected by the services provided by us is entitled to make a complaint.

    Please bring matters to our attention promptly. We will not normally deal with complaints that are reported to us more than four months after the event as these are hard for us to investigate fairly.

    Please note, this is only in relation to complaints for our Care and Support services. If your complaint is regarding anything else, please click here.

    How do I make a complaint?

    Call: 01246 599999
    Online: Complaint form

  • Want to know more about our Housing Options?

    Longfield House Business Centre
    Hallam Fields Road
    DE7 4BR

    Telephone: 0300 123 1571 

  • Care and Support in Derbyshire, South Yorkshire Notts or High Peak

    Unit 208, 
    Dunston Innovation Centre,
    S41 8NG

    Telephone: 01246 599999

  • Care & support in Leicester, Leicestershire or Northamptonshire

    Jubilee House
    Stenson Road
    LE67 4NA

    Telephone: 0300 123 1571

  • Media Enquiries

    All media enquiries should be directed to the emh group Communications team:

    Pritti Allen, Head of Communications

    Telephone: 01530 278162

    General media enquiries

    Telephone: 01530 278161

    Out of hours Media Enquiries

    For emergency media enquiries out of hours, please contact Michelle Hallmark at Creative Bridge:

    Mobile: 07545 610 277