Complaints and Compliments

Your complaints and compliments are welcome because they help us to improve the way we work.

We recognise that we do not always get it right, and when our services do not live up to your expectations we want you to let us know about it.

Who can complain?

Anyone who uses, seeks to use, or is affected by the services provided by us is entitled to make a complaint.

Please bring matters to our attention promptly. We will not normally deal with complaints that are reported to us more than four months after the event as these are hard for us to investigate fairly.

How do I make a complaint?

You can make a complaint by emailing our Quality & Compliance Team on or calling us on 0300 123 1571.

Please note, this is only in relation to complaints for our Care and Support services. If your complaint is regarding anything else, please click here.

Compliments and suggestions

We always welcome your views and comments about improving our services, so please let us know if you have any suggestions. We also like to hear compliments too, so please get in touch to share your positive views.