your lease

We recognise that we do not always get it right

When our services do not live up to your expectations we want you to let us know about it.

Who can complain?

Anyone who uses, seeks to use, or is affected by the services provided by us is entitled to make a complaint.

Please bring matters to our attention promptly. We will not normally deal with complaints that are reported to us more than four months after the event as these are hard for us to investigate fairly.

Please note, this is only in relation to Care and Support complaints. If your complaint is regarding anything else, please click here.

How do I make a complaint?

Call: 0300 123 1571
Online: Use our online form provided below.

Complaint form

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