Here you'll find all the ways to contact us including our opening times
We try to make things as easy as possible for you to contact us.
The quickest and easiest way to manage your account, make a payment or book a repair is via the myhomeonline service.
This service is available 24/7 and offers a same day response (Monday to Friday, excluding bank holidays) for any request made before 4pm.
You can also email us customerservices@emh.co.uk
Or submit an online form here
You can call us on 0300 123 6000.
All calls are monitored and recorded for quality and security. Translation services are available if English is not your first language.
You can reach our call centre during the following hours:
- Monday: 8am – 4pm
- Tuesday: 10am – 4pm
- Wednesday: 8am – 4pm
- Thursday: 8am – 4pm
- Friday: 8am – 4pm
If you need immediate assistance, our emergency lines are open around the clock.
We aim to answer your call within five minutes. If your request isn’t urgent, you may find it easier to reach us after 2pm or later in the week, as Mondays are our busiest day.
Chat with us on WhatsApp using 01530 276 003
Chat with us here and share photos and videos of any issues you may be facing.
Emergency repairs are those that pose an immediate risk to your health and safety or could cause serious damage to your home.
These include:
- Total loss of water supply
- Electrical safety hazards
- Loss of heating and hot water during winter*
- Blocked mains drains, soil pipes, or your only toilet.
Outside of 8am - 4pm, Monday to Friday (10am - 4pm Tuesday), someone is available to answer your emergency call 24-hours-a-day.
To report an emergency repair, call us on 0300 123 6000.
*If you have a disability, young children or if the loss of heating or hot water could otherwise impact your health, we will treat it as an emergency at any time of year.
Ian Davies is emh's designated health and safety lead for Landlord Health and Safety as required by the Regulator of Social Housing.
Email: ian.davies@emh.co.uk
We want to make sure our service works for you.
If you have a disability, health condition or personal circumstances that mean you need extra support, please let us know when you contact us.
We’ll do our best to be flexible around your family, work, religious or cultural commitments. If you let us know in advance, we’ll aim to arrange an appointment at a time that suits you.