The Housing Ombudsman Service is an independent organisation in England that helps resolve disputes between social housing tenants and landlords.
They investigate complaints about property management, repairs and tenant services, ensuring tenants are treated fairly and landlords follow housing regulations. Disputes can be resolved through mediation or, where necessary, formal rulings.
The Ombudsman also sets out clear complaint-handling standards in the Complaint Handling Code. This promotes fair treatment, effective dispute resolution and continuous improvement.
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See emh’s self-assessment against the Code and Annual Complaints Performance & Service Improvement Report
- Gail Puttock is emh's Member Responsible for Complaints.
Contact the Housing Ombudsman
For more information or to contact the Ombudsman:
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Phone: 0300 111 3000 (Monday–Friday, 9.15am–5.15pm)
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Post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
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Website: www.housing-ombudsman.org.uk