Renting your home

Your tenancy agreement

When you move into your home, you'll sign a tenancy agreement. This is a legal contract between you and emh. The agreement sets out your rights and responsibilities as a resident, as well as our obligations as your landlord.

Tenancy agreements may vary depending on:

When you became a resident
The type of home you live in
The needs of your household.

It’s important to keep your tenancy agreement in a safe place and refer back to it if you have any questions about your tenancy. If you ever need a copy, please contact us.

For a quick guide to your home and services, download the My Home Handbook

Your rights
Your responsibilities
Changes to your tenancy
Support if you need it

Your tenancy agreement gives you a number of important rights, including:

The right to live in your home undisturbed, as long as you keep to the terms of your tenancy
The right to repairs and maintenance to ensure your home is safe and in good condition
The right to information about your tenancy and the services we provide
The right to be consulted on major changes to housing services
The right to complain if you are unhappy with our services.

Some rights may differ depending on your tenancy type please see your tenancy agreement for details.

As part of your agreement, you must help us to keep your home, community and neighbourhood safe and pleasant. This includes:

Paying your rent on time
Looking after your home and reporting repairs promptly
Not causing nuisance or anti-social behaviour
Allowing access for essential safety checks and repairs
Seeking permission before making alterations or keeping certain pets.

There may be times when you need to make changes to your tenancy, for example:

Adding or removing a joint tenant
Requesting to move through a transfer, mutual exchange or downsizing scheme
Ending your tenancy if you plan to move out.

We’ll guide you through any of these changes. Please contact us as early as possible if you’re considering making a change.

We understand that circumstances can change. If you are experiencing financial difficulties, health issues or other challenges that affect your tenancy, please let us know. We may be able to offer support directly or put you in touch with specialist help.

Your rights

Your tenancy agreement gives you a number of important rights, including:

The right to live in your home undisturbed, as long as you keep to the terms of your tenancy
The right to repairs and maintenance to ensure your home is safe and in good condition
The right to information about your tenancy and the services we provide
The right to be consulted on major changes to housing services
The right to complain if you are unhappy with our services.