Keeping your gas appliances safe.

If your tenancy agreement or lease includes gas servicing, we have a legal duty to make sure your gas appliances are safe, properly maintained and working as they should.

To keep you and your neighbours safe, we carry out a yearly gas safety check on all relevant appliances, pipework and flues in your home.

A Gas Safe registered engineer will visit to carry out this important inspection. This will include a full check of your boiler and any other gas appliances provided as part of your home.

You’ll receive a letter from our appointed contractor with the date and time of your appointment. If it doesn’t work for you, just call the number on the letter and they’ll be happy to rearrange. 

  • Show you their ID – engineers always carry identification, so please ask to see it.
  • Check all gas appliances – to make sure it’s safe and being used properly.
  • Record the inspection – for our compliance and your peace of mind.
  • Send you the gas safety certificate – within 28 days of the visit.
  • Fit smoke alarms – if your home doesn’t already have them.
  • Visually check your own gas appliances – for example, oven, hob or fire, and alert you to any defects or concerns you need to address.
  • Let us in – we need prompt access to your home each year to carry out your gas safety check.
  • Keep to appointments – if something changes, just let us know and we’ll happily rearrange.
  • Clear the way – remove ornaments or anything else around the areas where the engineer will need to work.
  • Turn off fires – If a gas fire is being checked, please switch it off at least one hour before your appointment.
  • Give your oven a quick clean – this helps us carry out the visual check safely and thoroughly.
  • Make access easy – so the engineer can easily reach the boiler and gas meter.
  • Secure pets – keep animals in a separate room during the visit, or contact us in advance if that’s not possible.
  • Avoid smoking – please don’t smoke for at least an hour before and during the visit. We really appreciate your cooperation. 
  • Top up your meters – make sure you have money on any pre-paid gas and electricity meters, or we won’t be able to complete the safety checks.

Keeping your home gas safe is a shared responsibility — and by working together, we can make sure everything runs smoothly.

Not allowing us access for the safety check is a breach of your tenancy agreement, and we may have to take legal action to gain entry.

We understand that life gets busy, and we're always happy to rearrange your gas safety check appointment if needed.

However, because this check is essential for your safety, there may be rare occasions where we’re unable to move the appointment again — for example, if your current gas safety certificate is close to expiring or the appointment has already been re-booked multiple times.

As part of your tenancy agreement, you’re responsible for giving us access once a year, either in the morning or afternoon, so we can carry out this important safety check.

If we're unable to access your home at the scheduled time, we’ll do everything we can to reach you and rearrange. If we still don’t hear from you, we’ll write again but this time from our solicitor, asking for formal access. We’ll also ask your Housing Officer to visit and support you in making a new appointment.

If we’re unable to carry out the check before your certificate expires, we may have to take further legal steps to keep your home and others safe. This could include:

  • Applying for a warrant through the court to gain entry.
  • Sending an 'Intention to Cap' letter, which means we may cap your gas meter on the expiry date for safety reasons.

If the meter needs to be uncapped later for servicing, a £50 fee will apply.

Court action could result in legal costs being added to your rent account if it’s found that we made reasonable efforts to access your home.

Call the National Gas Emergency Service on 0800 111 999 at any time of the day or night.

For further information on how to detect a gas leak, visit Cadent Gas for helpful tips and to watch a short video with added sign language.

Other important safety advice:

  • Don't carry out gas repairs yourself: Beyond basic tasks like repressurising or resetting (as set out in the guide below) repairs should always be carried out by a qualified professional.
  • Don’t ignore warning signs: Don't overlook strange noises, persistent faults or visible damage.
  • Never attempt gas work: Gas safety is a legal requirement and only Gas Safe registered engineers should carry out related works.
The engineer will
  • Show you their ID – engineers always carry identification, so please ask to see it.
  • Check all gas appliances – to make sure it’s safe and being used properly.
  • Record the inspection – for our compliance and your peace of mind.
  • Send you the gas safety certificate – within 28 days of the visit.
  • Fit smoke alarms – if your home doesn’t already have them.
  • Visually check your own gas appliances – for example, oven, hob or fire, and alert you to any defects or concerns you need to address.
To help us carry out this important safety work, please
  • Let us in – we need prompt access to your home each year to carry out your gas safety check.
  • Keep to appointments – if something changes, just let us know and we’ll happily rearrange.
  • Clear the way – remove ornaments or anything else around the areas where the engineer will need to work.
  • Turn off fires – If a gas fire is being checked, please switch it off at least one hour before your appointment.
  • Give your oven a quick clean – this helps us carry out the visual check safely and thoroughly.
  • Make access easy – so the engineer can easily reach the boiler and gas meter.
  • Secure pets – keep animals in a separate room during the visit, or contact us in advance if that’s not possible.
  • Avoid smoking – please don’t smoke for at least an hour before and during the visit. We really appreciate your cooperation. 
  • Top up your meters – make sure you have money on any pre-paid gas and electricity meters, or we won’t be able to complete the safety checks.

Keeping your home gas safe is a shared responsibility — and by working together, we can make sure everything runs smoothly.

Not allowing us access for the safety check is a breach of your tenancy agreement, and we may have to take legal action to gain entry.

Missed or rearranged appointments
We understand that life gets busy, and we're always happy to rearrange your gas safety check appointment if needed.

However, because this check is essential for your safety, there may be rare occasions where we’re unable to move the appointment again — for example, if your current gas safety certificate is close to expiring or the appointment has already been re-booked multiple times.

As part of your tenancy agreement, you’re responsible for giving us access once a year, either in the morning or afternoon, so we can carry out this important safety check.

If we're unable to access your home at the scheduled time, we’ll do everything we can to reach you and rearrange. If we still don’t hear from you, we’ll write again but this time from our solicitor, asking for formal access. We’ll also ask your Housing Officer to visit and support you in making a new appointment.

If we’re unable to carry out the check before your certificate expires, we may have to take further legal steps to keep your home and others safe. This could include:

  • Applying for a warrant through the court to gain entry.
  • Sending an 'Intention to Cap' letter, which means we may cap your gas meter on the expiry date for safety reasons.

If the meter needs to be uncapped later for servicing, a £50 fee will apply.

Court action could result in legal costs being added to your rent account if it’s found that we made reasonable efforts to access your home.

Think you can smell gas?
Call the National Gas Emergency Service on 0800 111 999 at any time of the day or night.

For further information on how to detect a gas leak, visit Cadent Gas for helpful tips and to watch a short video with added sign language.

Other important safety advice:

  • Don't carry out gas repairs yourself: Beyond basic tasks like repressurising or resetting (as set out in the guide below) repairs should always be carried out by a qualified professional.
  • Don’t ignore warning signs: Don't overlook strange noises, persistent faults or visible damage.
  • Never attempt gas work: Gas safety is a legal requirement and only Gas Safe registered engineers should carry out related works.