Working together
Understanding when and how to pay your rent and other charges is important to help you stay on top of your finances. Below, you’ll find information about when your rent is due, the different ways to pay, and where to get support if you need it.
We know that managing payments can sometimes be difficult, and we’re here to help. If you need support keeping up with rent or service charges, please contact our Money Matters team immediately, so we can agree a realistic repayment plan and prevent the situation from escalating.
Rent is an important part of your tenancy and needs to be paid regularly and on time.
The timing of your payments will depend on whether you pay weekly or monthly:
- Weekly rent: is due every Monday for the upcoming week. Failure to pay on time will result in arrears, and we will send you reminders.
- Monthly rent: your rent should be paid one month in advance.
If we have to take you to court for unpaid rent or charges, the court order will confirm what you need to pay to keep your home.
If you don’t stick to the terms of the order, we may need to take further action, which could result in you being evicted.
We continue to pursue former residents who have left their home with rent owing. Your chances of being rehoused in future will be greatly affected if you leave an outstanding debt for rent, court costs or any repairs you need to pay for.
The simplest and most reliable way to pay your rent is by Direct Debit.
Once it’s set up, your rent will be paid automatically on the right date, so you don’t need to worry about missing a payment.
You can set up your Direct Debit:
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Online: log in to MyHomeOnline and follow the quick set-up steps.
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By phone: call us on 0300 123 6000, and we’ll help you set it up.
You can pay your rent quickly and securely through your online banking.
Here’s what you’ll need:
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Log in to your online banking and choose Make a Payment.
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Enter our bank details:
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Sort Code: 20-25-93
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Account Number: 10476021
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Add your unique customer reference number in the payment reference box. This makes sure the payment is credited to your account.
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Confirm and send your payment.
Without the reference number, payment delays may occur.
You can pay your rent at any time using our secure automated telephone service.
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Call 0300 123 6000
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Enter your Allpay swipe card reference number when prompted
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Pay using your debit or credit card.
You can make secure rent payments online using your debit or credit card through the Allpay website.
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Go to the allpay website
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Follow the on-screen instructions
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Have your payment card details ready to complete the payment.
You can also pay your rent anytime using the allpay app on your smartphone, tablet or PC.
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Download the Allpay app from your app store
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Open the app and enter your Allpay payment card reference number
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Use your debit or credit card to make a payment.
You can pay your rent at many local shops, post offices and PayPoint outlets.
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Take your Allpay payment card with you
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Look for the Allpay logo at the till or counter
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Pay using cash or card.
