We’re committed to building safe, respectful and thriving neighbourhoods.
We know that people have different expectations and experiences, not all behaviour that causes concern is intended to cause harm or is necessarily unreasonable.
That’s why we take a preventative and balanced approach, focusing on early intervention, community-building and strong relationships between neighbours.
We’ll work with you and other agencies to address issues fairly and proportionately, starting with community-led solutions wherever possible.
Under the Anti-Social Behaviour, Crime and Policing Act 2014, anti-social behaviour includes:
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Behaviour causing harassment, alarm or distress
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Actions creating nuisance or annoyance in a residential area
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Housing-related nuisance or disruption.
Some everyday activities are not considered as anti-social behaviour, including:
- Children playing or babies crying
- Normal household noise (for example, walking on floors, appliances or DIY at reasonable hours)
- Garden maintenance or cooking smells.
If you need to report anti-social behaviour, please contact us, and we will work with you to find a solution.
If you or someone you know needs help or further advice or want to report anti-social behaviour, please contact us:
- Online via your MyHomeOnline account
- Contact asb@emh.co.uk or the contact centre on 0300 123 6000
Sometimes talking with a neighbour about their actions can help resolve a situation. If it doesn’t, or you don’t feel able to discuss it with them, we are always here to help.
Types of anti-social behaviour
Some anti-social behaviour is a criminal offence and should be reported to the police first.
If you witness criminal damage, call 999 if it is happening or 101 if it has already occurred.
If the damage affects emh property, please provide us with a crime reference number so we can take further action.
If you suspect illegal drug dealing or use in your area, you can report it anonymously via Crimestoppers or call 999/101.
It helps if you can provide specific details such as dates, times and addresses. If it's safe to do so, please note descriptions of individuals or vehicle registration numbers.
We take reports of harassment, abuse and intimidation very seriously.
Please keep a record of incidents and report them via your MyHomeOnline account.
In some cases, mediation may help to resolve issues before they escalate.
For further information relating to domestic abuse or hate crime, see the pages below.
Everyday noise — such as children playing, DIY, or footsteps — is not considered anti-social behaviour.
However, if you are experiencing persistent noise problems, speak to your neighbour first if you feel comfortable doing so. If the issue continues, keep a log of dates and times. You can also use The Noise App to capture evidence.
If you hear shouting, banging, or other sounds that suggest someone is in distress, report it to the police or visit our Domestic abuse page.
Organised crime or cuckooing
If you suspect organised crime or cuckooing (where criminals take over someone's home) in your area, please report it to the police immediately, and also tell us.
We will work alongside the police to stop illegal activity and protect those affected.
If you are concerned about modern slavery or child trafficking, visit Unseen for advice.
Threatened or assulted
If you have been threatened or assaulted, report it to the police immediately and let us know.
You don’t have to go through this alone — consider having someone with you when making a report, and contact Victim Support for extra help.
Gangs, weapons and knife crime
If you're concerned about gangs, weapons, gun or knife crime in your area, please contact the police immediately.
If you are worried about someone being drawn into gang activity, the Government’s parents and carers guide can provide useful advice.
To take action on this sort of problem, we need specific details such as dates, times and addresses.