Tenancy Health Checks
In June 2025, our Communities Team began a focused initiative to carry out Tenancy Health Checks across our residents' homes. This marks an important step in strengthening our connection with residents and ensuring every household receives the support, information and engagement it deserves.
What is a Tenancy Health Check?
A Tenancy Health Check is a purposeful, in-person visit to your home, conducted by our dedicated Communities Teams. It reflects our commitment to maintaining strong, respectful relationships with our residents and ensuring your tenancy is well-supported.
During the visit, we will:
- Take time to understand you, your household, and your living environment
- Confirm that our records are accurate and up to date
- Share useful information and, where appropriate, guide you to relevant support or services
- Explain how you can stay connected with us and participate in future engagement opportunities
- Ensure your home is being used in accordance with your tenancy agreement.
Why are we carrying out tenancy health checks?
We’re committed to delivering a consistently great service to our residents. By carrying out these checks, we have the chance to:
- Confirm your wellbeing and safety within your home
- Build a clearer understanding of your household, which helps us tailor our support as your circumstances evolve
- Ensure you have the correct contact details for us and know how to reach us in a way that works best for you.
How we will carry out Tenancy Health Checks
We are committed to reaching as many residents as possible each year, and will take a flexible, thoughtful approach to delivering Tenancy Health Checks. Our approach includes:
- Coordinating visits alongside other local events and activities
- Sending advance letters to inform residents when we plan to visit their area
- Conducting checks during scheduled appointments or while our teams are working nearby
- Whenever possible, we will notify you in advance of our visit. However, there may be occasions when we arrive without prior notice. If the timing isn’t convenient, we will gladly arrange an alternative date that suits you.
What to expect during the visit
A member of our team – most likely your housing officer – will visit your home. They will always carry official identification and will present it upon arrival. The visit typically lasts around 30 minutes and includes:
- A conversation to confirm that the information we hold about your household is accurate and current
- An opportunity for you to ask questions, raise concerns and share feedback
- Guidance or signposting to relevant support services, if needed.
If you’re not at home when we visit, we will follow up with a letter confirming the date and time of our next visit.