Make things right campaign
We believe you deserve a well-maintained, safe and comfortable home, and want to ensure you feel empowered to make your voice heard if you have any issues.
emh supports the Government's 'Make things right' campaign that aims to ensure residents living in social housing who have issues with their home know their rights, how to complain, and feel empowered in the knowledge that their voice will be heard.
The campaign highlights that if you live in social housing, your landlord is responsible for fixing issues including damp and mould, leaks, broken locks or changes you need to your home if you have a disability. emh and other landlords can also help with anti-social behaviour problems.
How do I get an issue sorted?
To get an issue sorted you can:
- Report it to your landlord
- Complain to your landlord
- Escalate to the Housing Ombudsman
You can take these steps for lots of issues, including:
- Mould or damp
- Poor insulation
- Broken doors or windows
- Leaking pipes
- Other repairs
- Anti-social behaviour
- Access problems
- Poor service from a landlord
For more information please click here.