Current vacancies
All the current vacancies across emh (emh group, emh homes, emh care & support, Midlands Rural, emh sharpes) are listed below.
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For partnership working opportunities, please check the Suppliers page. Location: (Designated Office – Memorial House) This role is desk based with the ability to work from home or office and a requirement to attend court Income Officer - x2 permanent position x1 6 months Secondment opportunity/Fixed Term Contract Location – (Designated Office – Memorial House) This role is desk based with the ability to work from home or office and a requirement to attend court. Hours – 35 hours per week, 8am – 6pm (usually one 6pm finish per week) Salary – £27,213- £30,237 per annum (RFJ 5) The role As an Income Officer you will support the delivery of the income management service, which aims to maximise the amount of rent collected and minimise financial hardship within our communities. Key responsibilities for the role include: The ideal candidate Customer service is key in this role, and we'd love to hear from you if you: *Currently the department is open 8am – 6pm. There may be the possibility of opening until 8pm in the future. For further information about the role, please see attached Job Description and Person Specification. Secondments Secondment opportunities support a developmental and motivating workplace, enabling colleagues to develop their knowledge, skills and experience and promote talent management across the business. Applications for secondments are open to colleagues who have: Prior to submitting an application for secondment, individuals must discuss with their line manager whether a secondment application would be supported by their department. Please see the secondment policy for full details regarding secondments. How to apply Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application” Location: East Midlands Painter – x2 positions The Role As Painter within our Internal Maintenance Service, you will be carrying out painting repairs and maintenance to the highest standard for our residents based across the East Midlands. Performing void maintenance in both occupied and unoccupied priorities, there is an expectation you will be multi-skilled to provide an efficient, customer focused service. The ideal candidate You will hold a City and Guilds Level 3 qualification, NVQ, or similar, and have broad experience of day-to-day maintenance in both occupied and unoccupied properties. A full driving licence is essential. About us emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our Values Our Values are important to us and we’re looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: For further information about the role, please see attached Job Description and Person Specification. How to apply Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received. Location: Coalville, Leicestershire Implementation Analyst - ICT and Digital Services Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home. Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager. Salary: £39,453 - £43,837 gross per annum (ICT RFJ 6) The Role We are thrilled to announce an exciting opportunity to join our growing ICT Team as an Implementation Analyst. In this role, you will lead the successful deployment of technology solutions and process improvements in the social housing sector. This role focuses on supporting the implementation of new systems as per the portfolio, ensuring that they meet the needs of tenants, staff, and the broader organisation. The role will work closely with cross-functional teams, manage data migration, user training, and ensure seamless integration with existing processes to drive operational efficiency and enhance tenant services. The Ideal Candidate As an Implementation Analyst, you’ll be at the forefront of deploying new systems and process improvements across our organisation. From configuring housing management software and tenant portals to ensuring seamless system integration and staff training, you’ll help us enhance operational efficiency and deliver better outcomes for the communities we serve. This is a collaborative, hands-on role ideal for someone who thrives on problem-solving, stakeholder engagement, and driving successful technology adoption. About us emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: Qualifications Educated to A level/ Degree or equivalent is desirable. Azure certifications and Agile are essential for the role. For further information about the role, please see attached Job Description and Person Specification. How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship. Location: Coalville, Leicestershire Customer Service Advisors Location: Based at the head office - Memorial House, Coalville, Leicestershire Hours: 25-35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions) Salary - £26,722 gross per annum (RFJ 4) Pro rata for part time positions (Positions available – x2 permanent and x1 FTC for 12 months) The Role The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work is essential, along with a passion for Customer Service. You must have previous experience of working in a customer service centre, with an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls. The post will be based at our new re-furbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work flexibility from the office and at home. If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you. About us emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our package for this role includes: Qualifications Educated to GCSE level in Maths and English. A good understanding of IT packages. Call centre experience is essential. For further information about the role, please see attached Job Description and Person Specification. How to apply Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. Closing date for applications – 25/07/2025 Interviews – 05/08/2025 and 07/08/2025 “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application” Location: Coalville, Leicestershire ICT Process Improvement Analyst (Value Stream Analyst) Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home. Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager. Salary: £43,001 - £47,7779 per annum (ICT RFJ 7) The role We are looking for a ICT Process Improvement Analyst who will drive operational excellence within our social housing services. In this role, you will analyse and optimise business processes to ensure efficient, cost-effective, and tenant-focused service delivery. Working closely with teams across the organisation to streamline workflows, integrate digital solutions, and support the continuous improvement of our housing operations. You will be conducting in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support, and recommending and designing process enhancements that streamline operations, reduce costs, and improve service quality. Working with external partners, contractors, and regulatory bodies to ensure process improvements meet compliance and customer expectations, you will analyse performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes. The ICT Process Improvement Analyst will assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget, and ensure all process changes comply with UK social housing regulations, data protection laws, and health and safety standards. About you The successful candidate will have proven experience in business process analysis, ideally within social housing, local government, or a similar public service environment with professional certifications such as Lean Six Sigma Green/Black Belt and Agile. We are looking for someone with the ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. You will be skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve them and have the ability to build relationships with a wide range of stakeholders, both internal and external, at various levels of the organisation. About us emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: Qualifications Educated to A level. Degree or equivalent is desirable. Professional certifications such as Lean Six Sigma Green/Black Belt and Agile are essential for the role. For further information about the role, please see attached Job Description and Person Specification. How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship. Location: Coalville, Leicestershire ICT Solutions Analyst (Technology Analyst) Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home. Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager. Salary: £43,001 - £47,7779 per annum (ICT RFJ 7) The role We are looking for a ICT Solutions Analyst who will drive digital transformation and optimise technology systems. You will focus on existing IT infrastructure, identify technology needs and implement solutions that enhance service delivery, tenant engagement and operational efficiency. This role will work closely with cross-functional teams to ensure technology aligns with the business goals and supports the evolving needs of tenants and staff. The ICT Solutions Analyst will assess current IT systems and infrastructure used in social housing, including housing management systems, tenant portals, and mobile solutions. Working with key stakeholders, you will gather and document technology requirements and work with the team to ensure smooth integration of housing management systems, mobile workforce solutions and other digital tools. You will support the collection, analysis, and reporting of data from housing management systems, focusing on key metrics such as tenant satisfaction, rent arrears, and repairs. You will ensure that all technology solutions comply with data protection regulations, including GDPR, and meet cybersecurity standards. About you The successful candidate will have proven experience as a ICT Solutions Analyst, Technology Analyst, Systems Analyst, or similar role in IT with ITIL Foundation Agile, preferably within the public sector or social housing. You will have experience working with cloud-based technologies, mobile solutions for field workers, and CRM systems, with a strong understanding of IT systems, infrastructure, and software relevant to social housing operations (e.g., housing management systems, tenant engagement platforms). You will be able to identify emerging trends and innovations that have the potential to reshape services offered, continuously assessing how future technologies will drive business transformation and create new opportunities. About us emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: Qualifications Educated to A level. Degree or equivalent is desirable. Azure certifications and Agile are essential for the role. For further information about the role, please see attached Job Description and Person Specification. How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.Current vacancies
Income Officer
Salary: £27,213- £30,237 per annum ()
Closes on: 20 July 2025
Description:
More info >>Painter
Salary: £30,907.00 per annum ()
Closes on: 01 August 2025
Description:
Location – Leicester/Northampton & Blaby/Northwest Leicestershire – Leicester
Hours – 37 hours per week, working 8am to 4pm, Monday to Thursday and Friday 8am – 3.30pm.
Salary – £30,907.00 per annum
More info >>Implementation Analyst
Salary: £39,453 - £43,837 per annum ()
Closes on: 22 July 2025
Description:
More info >>Customer Service Advisor
Salary: £26,722 per annum ()
Closes on: 25 July 2025
Description:
More info >>ICT Process Improvement Analyst
Salary: £43,001 - £47,7779 per annum ()
Closes on: 25 July 2025
Description:
More info >>ICT Solutions Analyst
Salary: £43,001 - £47,7779 per annum ()
Closes on: 25 July 2025
Description:
More info >>