We have an experienced board to oversee our Care and Support services.
The board works to a terms of reference and follows the National Housing Federation's Governance Code. These ensure we work to the highest standards of governance and accountability, while responding to change and increased risk.
Board members are paid for their time, contributions, skills and experience as set out in our Board recruitment, succession and remuneration strategy. They can claim reasonable expenses and are required to declare their interest or involvement in any other relevant organisations (for example, other board or company directorships).
Board members normally serve for up to six years, subject to re-election every three years.
Our current Care and Support board members are:
Anne Chapman - Chair
Anne has extensive governance, strategic and legal experience, and currently works as Company Secretary for Golding Homes. She was previously a solicitor for over 20 years, specialising in strategic risk management, regulatory and legal compliance, data protection and health and safety.
Anne has wide-ranging stakeholder engagement and governance experience, including non-executive positions in the health, housing, education and charity sectors. She is Vice Chair of Eldon Housing Association, Vice Chair of the homelessness and mental health charity Porchlight and an independent member of the Chartered Institute of Housing Audit and Risk Committee.
Charley Gibbons, Group Chief Executive
Charley was appointed Group Chief Executive in November 2025, bringing a wealth of leadership experience and a deep commitment to social impact.
Before stepping into this role, he served as emh’s Executive Director for Housing, where he led transformative initiatives to enhance customer experience, resulting in a marked rise in satisfaction across our services.
Before joining emh in 2024, Charley was Director of Customer Experience at Orbit Housing, and previously held the position of Chief Executive at Citizens Advice Coventry. His career reflects a dedication to empowering communities and improving lives through accessible housing, outstanding service delivery, and a high-performing organisational culture.
Driven by values of fairness, opportunity, and inclusion, Charley has championed national campaigns addressing child poverty and advancing energy efficiency in UK social housing.
Simon Ketteridge
Simon began his career as a volunteer at a homelessness service in Nottingham, working with men with multiple and complex needs. Since then, he's worked in a wide range of development and operational roles across the voluntary and private sectors providing support to people with a variety of needs including mental health difficulties, learning disabilities, older people and homelessness.
Simon is Director of Business Development, Insight and External Affairs at Victim Support. Before that, he was Director of Business Development for a national housing association and care and support provider, where he led on strategy and partnerships resulting in significant new growth.
Sandra Whiles
Sandra is an experienced leader, executive coach and non-executive director, with a background in organisational leadership, transformation, partnership working and public services.
She spent more than 30 years in local government, including 12 years as Chief Executive of Blaby District Council. During her career she worked closely with housing organisations, councils and wider partners on issues including housing, homelessness, health, community wellbeing and place. This work developed her strong understanding of the difference that safe, secure and good-quality homes make to people’s lives and communities.
Sandra now runs her own executive coaching practice, working with senior leaders. She is an ICF Professional Certified Coach and author of The Coaching Tools Compendium.
She brings extensive experience in leadership, governance, organisational change and partnership working to the emh Board, alongside a strong interest in the social purpose of housing and its role in helping people and communities thrive.
Simon Brake
Professor Simon Brake is an experienced and skilled leader working nationally across higher education, academia, government and health, with extensive expertise in organisational leadership, strategy, change and improvement. His leadership is rooted in practical experience while operating at the highest levels, with a strong commitment to improving public services and keeping outcomes for patients and the public at its heart. Simon's current joint role is Chief Innovation and Engagement Officer at Warwick Medical School and Group Director for Research and Development at the SWUFT NHS Group of Hospitals. He holds several national public appointments and non-executive roles, including as a member and Interim Chair of the Independent Reconfiguration Panel, West Midlands chair of the MOD’s Veterans Committee (VAPC) and was seconded into central government during the COVID-19 pandemic as an SCS/senior official leading national testing and laboratory programmes across England. Simon teaches, supervises and researches NHS, system and clinical leadership, publishes and collaborates on complex system reviews, is a member of the WM Clinical Senate and serves as a member on the West Midlands Fire & Rescue Authority as the co-opted health representative.
Simon also serves his local community as a trustee of several local charities, as a volunteer with a local food poverty alleviation group, as an NHS ambulance service community first responder, through his local church, and as a Deputy Lieutenant in the West Midlands.
Gail Puttock
Gail is an emh customer and a highly experienced human resources and employment law specialist in the consultancy and health sectors. She is also a former parish councillor and works with Citizens Advice to support foodbanks in the Hinckley area.
Gail performs a special role in overseeing how we respond to customer complaints and comply with the Housing Ombudsman Service’s Complaint Handling Code.