From 1 October 2026, we and all other registered housing providers must publish information about how we manage homes, tenancies and services.
The STAIRs scheme includes details of:
- How the organisation is run and senior staff
- How we spend the money we collect from rents and service charges
- Our policies, strategies and future plans
- How we're performing.
If you're unhappy with the information provided
If you think the information we've published is missing, unclear or out of date, you can ask us to review it. You can also request a review if you're unhappy with how we've handled a request for information under the STAIRs scheme.
We'll look at your concerns and explain our decision. If you're still unhappy after the review, or you don't receive a response, you can take your complaint to the Housing Ombudsman Service.
New rights from 1 April 2027
Tenants will also have new rights to access information about how their homes and services are managed. From 1 April 2027, we must respond to requests for this kind of information within 30 days.
See here for more information about STAIRs from the Housing Ombudsman Service.