News
09 Jan 2026
Snow and cold weather update
As snow and icy conditions continue, we’d like to remind residents to take extra care when heading out and to keep warm where possible. Read this article for further important information and advice.
05 Dec 2025
Christmas Support & Opening Hours
Please be reassured that our phonelines remain open 24 hours a day for all emergency and urgent queries throughout the Christmas period. If you need us urgently, you can contact us in the usual way. Our office opening hours will change during the festive break: Date Opening Hours Wednesday 2...
24 Oct 2025
Awaab’s Law: What it means for you
From Monday 27 October 2025, a new law will ensure that potential hazards like damp and mould problems in your home are dealt with quickly and effectively. It’s called Awaab’s Law, named in memory of Awaab Ishak, a two-year-old boy who tragically died in 2020 due to untreated mould in his home. This law exists to make sure that never happens again.